We would love to hear from you!

Drop us a line 💯

24/7 Online

T's & C's

SHIPPING AND RETURN POLICY

We aim to dispatch orders the same day the order is placed. If not, all items will be shipped within 48hrs always. (excluding weekends) 

Because we love you......You are entitled to an exchange or store credit if you return the purchased item within 14 days (excluding sale items) - We can only give refunds on faulty items. 

We understand shopping online can be extremely fun but also a bit tricky sometimes. 

Of course, the items must be returned in their original condition and unworn, but we will happily swap sizes and try and make it as painfree as possible!

Please note that the product must be returned unused, in original packaging including all tags. In case, of refund, neither the original shipping cost nor the return shipping cost will be repaid. You can email hello@flashjewellery.co.nz for all postal details. 

Returns and exchanges may only be made directly through us by emailing info@flashculture.co.nz and not at any Flash Jewellery stockists.

If you wish to return or exchange an item purchased from one of our stockists you need to organise this directly with them, as per their terms. If the item is faulty you must go back through the stockist from whom you bought the item, and they will issue you a refund or organise a replacement subject due to availability.

Shipping items lost in transit will not be compensated for. All items sent by Flash Jewellery will be tracked, please ensure you have provided us with the correct information, but also we will try our hardest to ensure you get your jewels!!

Any other enquiries please email: hello@flashjewellery.co.nz

TERMS & CONDITIONS 

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at Flash Jewellery, you warrant that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by Flash Jewellery as responsible for the personal information.
  • Events outside Flash Jewellery's control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognised before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • Flash Jewellery reserves the right to amend any information without prior notice.


Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Flash Jewellery, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Flash Jewellery for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Flash Jewellery as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalogue to you. The information you provide is only available to Flash Jewellery and will not be shared with other third parties. You always have the right to request Flash Jewellery to delete or correct the information held about you. By accepting the Flash Jewellery Conditions, you agree to the above.

Force Majeure

Events outside Flash Jewellery's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Flash Jewellery is released from obligations to fulfil contractual agreements. For example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. 

Payment

All products remain Flash Jewellery's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. 

All transfers conducted through Flash Jewellery are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.